Support Center - Irving The Product Manager will own one or more product features. With guidance, lead project execution with support from the manager and represents their feature(s) within the cross-functional team, and proposes new feature ideas. The role will informally coach interns and associate PMs. Major Activities <ul> <li>Actively seek out customer insights to make decisions </li><li>Identify potential contradictory customer insights and raises them for discussion and additional analysis </li><li>Anticipate customer benefits and/or pain points </li></ul> <ul><li>Contribute to the development of new cross-dependencies product strategies </li><li>Collaborate with cross-domain/regional partners in public relations, customer support, marketing, and business units on key messages for product changes </li><li>Achieve expected business results </li><li>Understand how product decisions impact other domains and geographies </li></ul> <ul><li>Benchmark ideas against global competitive trends and evolving customer needs </li><li>Ability to visually articulate product ideas </li><li>Manager a backlog of requirements across multiple projects </li><li>Conceptualize and describe complex problems </li><li>Analyze data for multiple scenarios to identify root causes </li><li>Understand, interpret and challenge test results </li></ul> <ul><li>Comprehend potential impacts on site operations </li><li>Capture technical designs effectively in collaboration with development partners and operations </li><li>Specify test cases for full product feature scope </li></ul> <ul><li>Create a project plan and launch product changes with minimal guidance </li><li>Demonstrate a basic understanding of the web, mobile, database, and transactional technologies </li><li>Develop valid expectations about the technical difficulty of product ideas </li></ul> <ul><li>Practice sound judgment in selecting the appropriate communications medium </li><li>Explain product features at an expert level </li></ul> <ul><li>Effectively work with a small cross-functional product team </li><li>Assist to create a productive team environment </li><li>Influence decision-making within the cross-functional product team </li><li>Ability to develop contingency plans </li></ul>Other duties as assigned Minimum Knowledge/Skills/Abilities <ul> <li>Bachelor's Degree in computer science or Business </li></ul> <ul><li>Delivery of product feature(s) and/or analysis or research in support of feature requirements as an IC </li><li>Must have influence and creditability with engineers </li><li>Empathetic to customer experience down to the smallest detail with product design and requirements discovery </li><li>Understand customer problems </li><li>Breakdown software development and create an iterative development process and prioritization criteria </li><li>All sprints, and demos through Jira - using Jira to track progress </li><li>Clear documentation on products </li><li>Execute with excellence </li><li>Define clear DoD for completion and KPIs for success and hold the team accountable </li><li>Customer engagement to collect product requirements </li><li>Customer engagement during design and execution phases </li><li>Customer engagement post-release </li><li>Articulate and precise written and verbal communication to customers </li><li>Communication to VP and C+ level: Tech, Business, Finance/Corp </li><li>Create a culture of transparency, trust, and respect </li><li>Be firm without being pushy </li><li>Scope well, do not overpromise or underdeliver </li><li>Calm poise under stressful situations </li><li>Curious and willing to learn </li><li>Exceptional customer service, listening, problem-solving and interpersonal skills </li><li>Strong verbal and written communication skills </li></ul> <ul><li>Three to Five (3-5) years of previous experience in an office environment with a demonstration of the requisites and superior delivery of services </li></ul>Preferred Knowledge/Skills/Abilities Preferred Education <ul> <li>Master's degree in computer science or Business </li></ul>Preferred Special Certifications or Technical Skills <ul> <li>Optional PMI </li><li>Familiarity with programming languages </li></ul> Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. To review a comprehensive list of benefits, please visit Michaels Benefits (MIKBenefits.com) CO, CT, WA and RI only - To review pay ranges for the position you are applying for, please visit Michaels Pay Ranges - CO, CT, WA and RI. (MIKBenefits.com) For 50 years, Michaels has been the best place for all things creative. We strive to inspire our customers, cultivate confident leaders, and serve our communities by fostering an inclusive environment for everyone to learn, shop, and create. At Michaels, everyone has a seat at our craft table and every Team Member is encouraged to hone their craft with opportunities for personal and professional growth. From our Stores and Distribution Centers to Artistree and our Support Center, our best-in-class team is committed to delivering on our purpose to fuel the joy of creativity. As the leading creative destination in North America, we operate over 1,290 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a dedicated handmade goods marketplace. Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at [redacted] (1800-MICHAEL). EEOC Know Your Rights Poster in English EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers Federal FMLA Poster Federal EPPAC Poster

The Space Planning Analyst applies advanced analysis to specific planogram/modular and market performance that will drive actionable recommendations for future planning and decision making. Through the understanding of business and select store performance, the Space Planning Analyst will apply a mix of quantitative and qualitative skills to create reports and tools used by the organization on a regular basis in critical space planning sessions.This Team Member will also serve as a lead analyst for various projects centered around the impact of various strategic levers on productivity and sales, ranging from Basic and Seasonal planograms/modulars to store relays to select store tests to store level SKU rationalization.Major ActivitiesAnalyze sales, gross margin, & Space productivity performance at a SKU, POG or Department level:<ul><li>Mine large & complex data sets using SQL & various tools to drive sales & margin.</li><li>Solve Planogram & Space opportunities through clustering & modeling to maximize sales and customer space/shopping experience</li><li>Collect & analyze groups of data to look for conclusions, patterns, and potential opportunities</li><li>Continue to streamline, develop, and simplify regular reporting</li><li>Communicate findings to cross functional teams concisely</li></ul>Project Manage macro-analysis needed for quarterly submissions, store relays, special projects, and new stores:<ul><li>Identify sales opportunities through data analysis</li><li>Analyze data to help finalize merchandising and space assortment decisions</li><li>Execute the block planning model as needed for Floor Planning projects and new store planning</li><li>Run models needed to drive data-driven, analytic decisions on store relay projects</li><li>Communicate project status, goals, and objectives to project stakeholders</li></ul>Other duties as assignedMinimum Knowledge/Skills/AbilitiesMinimum Education:<ul><li>Bachelors degree in any of the following disciplines - Finance, Statistics, Analytics, Data Science, or Business</li></ul>Minimum Special Certifications or technical skills:<ul><li>Expert level in Excel</li><li>Ability to write intermediate or advanced SQL code</li><li>Ability to create simple-to-understand visualizations of data using Tableau and/or Power BI</li></ul>Minimum Type of experience the job requires:<ul><li>2-4 years of Advanced Analytics experience creating actionable insights</li><li>Ability to manage and analyze data across multiple databases required</li><li>Present and communicate findings in an actionable and easy to understand format</li><li>Ability to query in Tableau and/or Power BI</li></ul>Preferred Knowledge/Skills/AbilitiesPreferred Type of experience:<ul><li>Alteryx experience preferred</li><li>Retail analytic experience</li></ul>Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.To review a comprehensive list of benefits, please visit Michaels Benefits (MIKBenefits.com)CO, CT, WA and RI only - To review pay ranges for the position you are applying for, please visit Michaels Pay Ranges - CO, CT, WA and RI. (MIKBenefits.com)For 50 years, Michaels has been the best place for all things creative. We strive to inspire our customers, cultivate confident leaders, and serve our communities by fostering an inclusive environment for everyone to learn, shop, and create. At Michaels, everyone has a seat at our craft table and every Team Member is encouraged to hone their craft with opportunities for personal and professional growth. From our Stores and Distribution Centers to Artistree and our Support Center, our best-in-class team is committed to delivering on our purpose to fuel the joy of creativity. As the leading creative destination in North America, we operate over 1,290 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a dedicated handmade goods marketplace.Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).by Jobble

The Space Planning Analyst applies advanced analysis to specific planogram/modular and market performance that will drive actionable recommendations for future planning and decision making. Through the understanding of business and select store performance, the Space Planning Analyst will apply a mix of quantitative and qualitative skills to create reports and tools used by the organization on a regular basis in critical space planning sessions. This Team Member will also serve as a lead analyst for various projects centered around the impact of various strategic levers on productivity and sales, ranging from Basic and Seasonal planograms/modulars to store relays to select store tests to store level SKU rationalization. Major ActivitiesAnalyze sales, gross margin, & Space productivity performance at a SKU, POG or Department level:<ul><li>Mine large & complex data sets using SQL & various tools to drive sales & margin.</li><li>Solve Planogram & Space opportunities through clustering & modeling to maximize sales and customer space/shopping experience</li><li>Collect & analyze groups of data to look for conclusions, patterns, and potential opportunities</li><li>Continue to streamline, develop, and simplify regular reporting</li><li>Communicate findings to cross functional teams concisely</li></ul>Project Manage macro-analysis needed for quarterly submissions, store relays, special projects, and new stores:<ul><li>Identify sales opportunities through data analysis</li><li>Analyze data to help finalize merchandising and space assortment decisions</li><li>Execute the block planning model as needed for Floor Planning projects and new store planning</li><li>Run models needed to drive data-driven, analytic decisions on store relay projects</li><li>Communicate project status, goals, and objectives to project stakeholders</li></ul>Other duties as assigned Minimum Knowledge/Skills/AbilitiesMinimum Education:<ul><li>Bachelor’s degree in any of the following disciplines - Finance, Statistics, Analytics, Data Science, or Business</li></ul>Minimum Special Certifications or technical skills:<ul><li>Expert level in Excel</li><li>Ability to write intermediate or advanced SQL code</li><li>Ability to create simple-to-understand visualizations of data using Tableau and/or Power BI</li></ul>Minimum Type of experience the job requires:<ul><li>2-4 years of Advanced Analytics experience creating actionable insights</li><li>Ability to manage and analyze data across multiple databases required</li><li>Present and communicate findings in an actionable and easy to understand format</li><li>Ability to query in Tableau and/or Power BI</li></ul> Preferred Knowledge/Skills/AbilitiesPreferred Type of experience:<ul><li>Alteryx experience preferred</li><li>Retail analytic experience</li></ul> Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.To review a comprehensive list of benefits, please visit Michaels<a> Benefits</a> (MIKBenefits.com) CO, CT, WA and RI only - To review pay ranges for the position you are applying for, please visit <a>Michaels Pay Ranges - CO, CT, WA and RI</a>. (MIKBenefits.com) For 50 years, Michaels has been the best place for all things creative. We strive to inspire our customers, cultivate confident leaders, and serve our communities by fostering an inclusive environment for everyone to learn, shop, and create. At Michaels, everyone has a seat at our craft table and every Team Member is encouraged to hone their craft with opportunities for personal and professional growth. From our Stores and Distribution Centers to Artistree and our Support Center, our best-in-class team is committed to delivering on our purpose to fuel the joy of creativity. As the leading creative destination in North America, we operate over 1,290 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a dedicated handmade goods marketplace. Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).

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Product ManagerMay 8, 2024

Sr Product ManagerMay 6, 2024

Product ManagerMay 6, 2024

Data AnalystApril 22, 2024

Data AnalystApril 20, 2024